Monday, March 18, 2024

Front Office – Guest Experience Coordinator at Johari Rotana Tanzania

  AjiraLeo Tanzania       Monday, March 18, 2024
Johari Rotana
Jobs in Tanzania 2024: New Job at Johari Rotana Tanzania 2024


Johari Rotana Tanzania Jobs 2024
Front Office – Guest Experience Coordinator
Front Office – Guest Experience Coordinator at Johari Rotana Tanzania March 2024
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Guest Experience Coordinator, you are responsible to facilitate the guests arrival and departure by streamlining the operation and communication within the Front Office and other departments, ensuring every guest stay will become a memorable experience.

General Duties and Responsibilities:
  • Maintain effective communication with all related departments to ensure a smooth service delivery.
  • Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise. Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
  • Ensure that the guest receive the accommodation he / she is expecting.
  • Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly.
  • Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently.
  • Attend to all guest inquires, that are directed to them, in a professional and helpful manner.
  • Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival.
  • Maintain an up to date knowledge of all groups in terms of arrival, stay and departure requirements and communicate this with the department.
  • Ensure all guest billing is prepared prior to departure to avoid any delays or discrepancies.
  • Ensure that rooms control, and room revenue controls are in place. Ensure all accounting auditing practices are in line with company practices and governmental requirements, check audits and registration cards before sending them to accounts. Assist the Guest Service team in the lobby when required. Know all the emergency procedures and general crisis situation management, including fire and emergency procedures, procedures of handling of Fire Panel, ensuring guest and colleagues safety is followed by all team members.
  • Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment.
  • Comply with the hotel environmental, health and safety policies and procedures.
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Education, Qualifications & Experiences
You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
  • Understanding the job
  • Teamwork
  • Taking Responsibility
  • Recognizing Differences
  • Adaptability
  • Customer Focus

About This Company
A striking contemporary property with elegant design and outstanding facilities in a prime location in the Central Business District and on the Indian Ocean coast, Johari Rotana promises guests an unforgettable luxury experience during their visit to Dar es Salaam. Part of the landmark MNF Square development, home to major retail brands and high-profile companies and close to the port and Zanzibar Ferry, financial district, commercial areas, beaches and other major attractions, it is a convenient and aspirational accommodation option for business and leisure travellers, as well as families visiting this vibrant city.

Julius Nyerere International Airport is just 30 minutes from the property and the Central Railway is minutes away.

Designed to meet the needs of discerning modern travellers, this five-star hotel features 193 luxurious rooms and suites and 60 serviced apartments with stylish furnishings, smart in-room technology and entertainment, and plenty of space to relax or work during your stay. Whether you are taking a quick trip to Dar es Salaam or planning a longer stay in the city, Johari Rotana offers several room types to suit your requirements.

For a dining experience with a difference, choose from four outstanding venues, from Noble House, serving authentic and irresistible Chinese delicacies and Zafarani all-day dining restaurant, showcasing a vast buffet of Mediterranean, Indian Arabic and Swahili cuisine, to the Kibo Lobby Lounge for coffee and cocktails and the lively Hamilton’s Gastropub where you can socialise, relax and be tempted by classic British and American dishes.

Thanks for reading Front Office – Guest Experience Coordinator at Johari Rotana Tanzania

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