Tuesday, September 12, 2023

3 New Job Opportunities at Insight Management Tanzania Limited - Various Posts

  AjiraLeo Tanzania       Tuesday, September 12, 2023
Insight Management (T) Ltd
Jobs in Tanzania 2023: New Job Vacancies at Insight Management Tanzania Limited, 2023
Insight Management Tanzania Limited Jobs 2023
Job Vacancies
Insight management is recruiting on behalf of a client for the following positions below....

Field Support Officer/Warehouse Assistant (2 POSTS)
Job Title: Field Support Officer/Warehouse Assistant (2 POSTS)
Location: Dar es Salam and Mbeya
Department: Field Support
Reporting Relationship: Field Support Supervisor/WH Manager/Sup

Key Responsibilities

Include, but are not limited to the following. Other duties may be assigned as needed to meet business needs.
· Contacting and welcoming all new Distributors and keep a report of all feedback from new distributors. Liaise with the DC’s on the new distributor lists.
· Obtain Distributor information via telephone; email or any other means; verifying Distributor information etc. Liaise with the mailing Department.
· Updating banking details for all the distributors. Determines eligibility by comparing client information to requirements.
· Handle all DC’s and Hub payments. Liaise with the Accounts Department.
· Handle all queries brought forward by Distributors or other departments pertaining to Distributors.
· Provide Distributors / Customers with product and service information, written or verbal.
· Informs Distributor by explaining procedures; answering questions; providing information and/or sourcing it from relevant Departments
· Identify and escalate priority issues
· Complete Call Logs, Query Logs and maintain them; Make sure they are up to date and generate reports when necessary.
· Accomplishes sales and organization mission by completing related results as required.
· Maintains quality results by adhering to standards and guidelines the client
· Updates job knowledge by attending training and studying all new rules, procedures, policies etc.

Distributor Queries
· Handle any queries relating to orders, which include short deliveries, short payments or over payments, incomplete orders etc. These queries will include personal and telephonic contact as well as written correspondence.
· Recording all queries on a Query Handling Form – following form through to completion.
· Filling in product complaint forms

Team Production
· Putting through qualification orders, transferring PV, contacting PT and WT with results, faxing team points.
· Working out commissions, processing of PV/BV transfers.
· Maintaining updated distributor information on the AS400
· Contacting Distributors with returned mail.
· Requesting re-issuing of cheques – correction of information on cheques
Read Also:
· Putting through qualification orders and PV/BV transfers.
· Checking qualified levels of distributors and confirming. qualifying status with distributor. Pooling.
· Sorting, splitting and collating month-end prints.
· Distributing month-end prints.

General Duties
· Perform any function that may be reasonably required from time to time.
· Ensure that the DRO area is kept neat and tidy at all times.
· Handling Distributor queries and logging them.
· Filling and administration duties.
· Handling DC Administration on Accounts payments and compiling it in a monthly log.
· Recommend improved procedures.
· Any other office work that may be requested.

· Perform any function that may be reasonably required from time to time
· Ensure that the warehouse area is kept neat and tidy at all times.
· Alternating between warehouses
· Need to log into the telephone system on a daily basis
· Recommend improved procedures
· Assist with the re-packing of goods within the warehouse
· Responsible for receiving, picking, packing, checking and dispatching of goods according to the Standard Operations Procedures
· Correct shipping of all goods to Africa DC’S / export shipments
· Re-packing of pallets to meet shipment requirements
· Off-load / load containers/trucks coming/going from the Warehouse
· Assist in the monthly stocktaking cycle counts when required
· Ensure that the entire warehouse is kept clean and tidy at all times
· Literacy: Ability to read and write English
· Ability to work towards a deadline and under pressure
· Compliance with all Company Rules and Regulations
· Neatness of work in general
· Assist in the warehouse with cycle count monthly and daily
· Controlling of all warehouse related activities
· Stock rotation (FIFO) is done correctly
· Assist with all events as and when required. Sales Team meetings, Conventions and Training events
· Able to work flexi hours to suit the requirements of the Business Operating Hours and to attend certain events which can include working over weekends
· Housekeeping
· Ensure that good housekeeping practices are met on a daily basis
· Comply with all OHASA Rules and Regulations
· Maintenance of all warehouse equipment

Competencies for Success
· Excellent verbal and written communication skills.
· Must be detail oriented and thoroughness in completing tasks.
· Ability to work effective within a team or independently with minimal supervision.
· Good interpersonal skills; telephone etiquette; and good organizational skills.
· Must possess good keyboarding skills, have PC experience, and familiar with Windows PC applications and MS Offices, which includes the ability to learn new computer system applications.
· Ability to navigate a computer while on the phone.
· Must have the ability to work under pressure in a fast-paced environment while handling multiple tasks, including ability to understand multiple products and multiple levels of benefits within each product.
· Must be dependable and punctual in attendance.
· Ability to work early mornings, late evenings, and weekends, if needed.

Measures of Success
· Increased customer satisfaction, improved call efficiency, lower abandonment, increased revenue, improved process efficiency
Read Also:

Education and Experience
· Education level Advanced Level (Form 5 and 6) + 2 years administrative experience
· Tertiary Qualification an advantage
· Able to count and to be able to determine quantity on pallets
· Able to work at a height of 12 meters & above
· Minimum Advanced Level (Form 5 and 6)
· Relevant Computer Literacy
· Excel Skills will be an advantage.

Customer Service Officer
Job Title: Customer Service Officer
Location: Arusha
Department: Admin
  • prepare training materials and implements training programs to teach and guide employees in properly utilizing various applications used in the company's daily operations.
  • designs curriculum and delivers training in a range of formats for office staff on various subjects including using the clients supported business process systems, software, and tools.
  • training in a range of formats for college staff on various subjects including using college supported business process systems, software, and tools.
  • Conduct a training needs assessment for staff and determine what they need to be taught.
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Monitor files processing
· Create the file in the business software after receiving pre- alert from client or inland countries
· Check all documentation validity (Business License, Customs license etc) and Inform Finance and admin manager timeframe of renewal
· Launch the file printing + collection of the same
· File the documentation in the file folder at the right place by using the folder separators

· Must know at all-time what is the process status of each file within scope Present yourself and the client in a positive and professional manner
· Address customer needs by promotings options such as pricing, tracking of cargo and its alternatives
· Greet customers/members warmly and make them feel welcome
· Respond promptly (same day) to all voicemails and emails
· Timely follow-up (same day) to any outstanding customer or internal issues
· Complete daily, weekly, and monthly task checklists
· Process new client paperwork per checklist
· Be aware of the cargo schedule incase of customer Enquiries;
· Accurately capture and track all costs and expenses incurred during the life of the file and ensure supporting documentation to these costs are easily accessible in the file.
· Ensure to get clear confirmation of charges communicating with customers
· Ensure smooth coordination between the various team members within and external to the department
· Ensure the office is clean at all times by coordinating with the cleaning staff
· Schedule appointments for the Team
· Scheduling Travel Itinerary for the Team
· If need be, you are required to update customer information in the system Get & know exactly the detail of quotation related to operations in progress
· Ensure that operations are performed in respect with gross margin & disbursements anticipated when quotation has been issue
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Education and Experience
· Diploma in HR / Business Administration + 2 years administrative experience
· Relevant Computer Literacy
· Excel Skills will be an advantage

Send CV Only to: insighttanzania6@gmail.com
The heading should be the job Title e.g. “CUSTOMER SERVICE OFFICER” Only Successful Candidates will be considered.

Thanks for reading 3 New Job Opportunities at Insight Management Tanzania Limited - Various Posts

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