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Thursday, October 6, 2022

IT Support Officer at UNILEVER Tanzania

  AjiraLeo Tanzania       Thursday, October 6, 2022
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AJIRALEO TANZANIA
UNILEVER Tanzania
Jobs in Tanzania 2022: New Job Vacancies at UNILEVER Tanzania, 2022

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UNILEVER Tanzania Jobs 2022
IT Support Officer
Job Vacancy – IT Support Officer
Job Summary / Purpose
The purpose of the role is to provide IT administrative support services
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Key Responsibilities/Duties
  • Third party UL account management in respective Service Management Tool.
  • Sage Purchase to Pay process administration i.e. raising Purchase Requests through to receipting process.
  • Support to Legacy and Heritage application services e.g. Easyway, HMIS, Weighbridge, etc.
  • Ground support & safety supervision for Third Party working in the server room and network across the plantation.
  • Educating users on the different IT support channels for incident and request.
  • Incident management follow up and tracking through dailyyWeekly reports.
  • Provide basic IT training on Office 365, One Drive, PowerPoint and advanced Excel, Mobile Apps and useful tips and drive user adoption on office productivity tools.
  • Software asset management and remediation removing exposure.
  • Mobile device setup – Intune & Unilever Applications.
  • Printer stock management and reporting.
  • Creation of relevant IT reports to support the functional operations.
  • Any other relevant IT administrative task e.g. VIP visit support.
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KPIs:
  • Improved adoption for self-service tools and MS Office.
  • User logging of incidents for issues encountered with 80% ticket resolution within SLA.
  • Service improvements identified and tracked with clear plan to resolve.

Qualifications & Experience Required
  • Minimum education level: Degree in IT related field e.g., Computer Science, Computer Engineering.
  • Desirable experience: ITIL V3 Fou ndation or higher and Networking certification e.g. CCNA, CCNP, server management, other relevant certifications in IT field. Sage X3 ERP knowledge would be an advantage.
  • 2-3 years’ experience working with IT ^sterns – good working knowledge of appropriate IT software programs e.g. MS 0365 Office suite -Excel, Power Bl, Word, PowerPoint, etc.
  • Excellent written communication and interpersonal skills.
  • Demonstrated ability to think and act quickly in emergencies or under pressure.
  • Strong working ethics -integrity.
  • Focused on continuous improvements.
  • Highly motivated and maintains a high working standard.
  • No Criminal Record.
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Stakeholders

  • Engagement with third party service providers for (e.g. printer, AC, network, and EC teams), business users, estate and factory management.

How to Apply:
Please ensure that you mention www.ajiraleo.com as the source of this job advertisement.
Interested candidates who meet the above qualifications should send their application & detailed CV to UTTL.HR@unilever.com
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Note:Kindly indicate Payroll number and current unit/department for Internal Candidates
No Manual Application shall be accepted
Closing date: 13th October 2022
Only shortlisted candidates shall be contacted.
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