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Saturday, June 11, 2022

New Job Opportunity at VODACOM Tanzania Plc, Insurance Executive - Claims

  AjiraLeo Tanzania       Saturday, June 11, 2022
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VODACOM
Jobs in Tanzania 2022: New Job Vacancies at VODACOM Tanzania 2022

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Insurance Executive - Claims
Dar Es Salaam, TZA
Job Description
Role purpose:
• Develop and Drive claim strategy to ensure claims are paid on time
• Complaints management and improving customer satisfaction
• Drive on ground distribution strategy for VodaBima
• Support all VodaBima projects from Product development team to deliverance.
• Responsible for churn management and improving customer renewals
• Develop and maintain good relationship with Insurance partners
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Key accountabilities

• follow-up with customers to submit claim documents on time
• Align with Insurance partners for claims to be paid on time
• Align with all Vodashop and call centre team for proper handling of claim intimation, documentations and claims related queries
• Conduct claim analysis and Reports.
• Responsible for complaints management and improving customer satisfaction.
• Develop and Drive on ground distribution strategy to grow and retain VodaBima customer base.
• Develop and drive the management of the on ground distribution team
• Develop and drive efficient cross-selling & upselling campaigns to increase services usage through micro segmentation and customer intelligence.
• Implement a comprehensive plan for various VodaBima services to ensure a sustainable survival rate.
• Collaborate with cross functional teams to improve and uncover insights that will engender service penetration and advise on appropriate interventions plans.
• Develop initiatives to increase customer base
• To coordinate and engagement a close relationship with the Insurance customers
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Key performance indicators:
• Growth of VodaBima services uptake by agreed percent.
• Accurate and timely delivery & execution of action plans & initiatives

Core competencies, knowledge and experience

• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics
• Able to challenge the status quo
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Must have technical/professional qualifications:
• Bachelor degree in Actuarial science, Insurance and Risk management, Business Administration, Economics, or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Project management knowledge and experience would be advantageous.
Recommended:
Skills
  • Modern Marketing Leadership
  • Product/Solution Proposition Strategy and Design
  • Pricing Design and Analysis
  • Data Analytics and Insights
  • Collaboration
  • Business and Commercial Acumen
  • Customer Centricity
  • Segment Strategy and Planning
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Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.
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