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Ramada Resort by Wyndham Dar Es Salaam Jobs 20253 New Jobs at at Ramada Resort July 2025 - Various Posts
Job ListingsIT Officer
IT Officer at Ramada Resort by Wyndham Dar es Salaam July 2025
Job Title: IT Officer
Department: Information Technology
Reports To: IT Manager
Job Type: Full-time
Location: Ramada Beach Resort
Job Purpose:
The IT Officer is responsible for managing and supporting the hotel’s IT systems, ensuring reliable and secure technology infrastructure, and delivering responsive technical support to all departments. The role plays a key part in maintaining system uptime, supporting hotel operations, and enhancing the overall guest experience through stable technology.
Key Responsibilities:
Systems & Infrastructure Support
- Administer and support hotel systems including:
- PMS (e.g., Opera, Hotelogix)
- POS systems (e.g., Micros, Posist)
- Back-office software (e.g., Sun System)
- Monitor and maintain servers, workstations, printers, and network devices.
- Ensure uptime of internet services, Wi-Fi networks, CCTV, telephony, and email systems.
- Provide first-line support to hotel staff on hardware and software issues.
- Troubleshoot and resolve problems related to desktops, laptops, printers, and mobile devices.
- Ensure smooth check-in/check-out processes through PMS support.
- Implement and maintain cybersecurity measures (e.g., antivirus, firewalls).
- Ensure data backups are performed and stored securely.
- Maintain IT asset inventory and ensure software license compliance.
- Keep updated records of IT systems, passwords, licenses, and vendor contacts.
- Generate reports on system performance, issues, and solutions.
- Liaise with IT service providers for system upgrades, repairs, and technical support.
- Coordinate with management and department heads on IT needs and planning.
- Train hotel staff on IT best practices and system usage.
- Enforce hotel IT policies and procedures.
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Qualifications & Experience:
- Degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in IT support (preferably in the hospitality sector).
- Experience with hotel-specific systems (PMS, POS, accounting software).
- Solid understanding of network setup, security protocols, and Microsoft Office 365.
- Strong problem-solving skills, with the ability to work under pressure.
Key Skills:
- Technical troubleshooting
- Time management
- Communication and teamwork
- Attention to detail
- Hospitality systems knowledge
Sales Executive
Sales Executive at Ramada Resort by Wyndham Dar es Salaam July 2025
- Job Title: Sales Executive
- Department: Sales & Marketing
- Reports To: Sales Manager / General Manager
- Job Type: Full-time
- Location: Ramada Beach Resort -Dar es Salaam
The Sales Executive is responsible for identifying business opportunities, building strong client relationships, and driving room, event, and banquet sales. The role involves promoting the hotel’s services, maintaining customer satisfaction, and meeting sales targets to increase revenue.
Key Responsibilities:
Sales & Client Acquisition
- Identify and pursue new business opportunities through cold calling, networking, and site visits.
- Develop and maintain relationships with corporate clients, travel agencies, event planners, and tour operators.
- Respond to sales inquiries and prepare quotations, contracts, and proposals.
- Promote the hotel’s rooms, facilities (e.g., conference halls, restaurants, spa), and special packages.
- Conduct hotel site inspections and presentations for potential clients.
- Attend industry events, trade fairs, and exhibitions to represent the hotel and generate leads.
- Meet or exceed monthly and quarterly sales targets.
- Analyze market trends and competitor activity to adjust sales strategies.
- Upsell services and packages to maximize revenue per booking.
- Maintain an updated client database and sales activity records in the CRM system.
- Prepare weekly/monthly sales reports and forecasts.
- Coordinate with other departments (Front Office, Events, F&B) to ensure smooth execution of client bookings and events.
Qualifications & Experience:
- Degree in Marketing, Hospitality, Business Administration, or related field.
- Minimum of 2-3 years of experience in hotel/resort sales or a similar role.
- A strong network within the hospitality, travel, or corporate sector is a plus.
- Familiarity with hotel sales systems (e.g., Opera Sales, Delphi) is an advantage.
Key Skills:
- Excellent communication and interpersonal skills
- Persuasive sales techniques and negotiation
- Presentation and public speaking skills
- Organization and time management
- Knowledge of local market and trends
- Customer-focused attitude
Night Auditor Manager
Night Auditor Manager at Ramada Resort by Wyndham Dar es Salaam July 2025
The Night Auditor Manager oversees night audit operations, ensuring accurate financial reporting, smooth overnight front office functions, and adherence to hotel policies and procedures. This role combines leadership, customer service, and accounting responsibilities, and acts as the highest-ranking staff on-site during night shifts.
Key Responsibilities:
Audit & Financial Oversight Night Auditor Manager at Ramada Resort by Wyndham Dar es Salaam July 2025
- Job Title: Night Auditor Manager
- Department: Front Office / Finance
- Reports To: Front Office Manager / Financial Controller
- Job Type: Full-time
- Location: Ramada Beach Resort-Dar es Salaam
The Night Auditor Manager oversees night audit operations, ensuring accurate financial reporting, smooth overnight front office functions, and adherence to hotel policies and procedures. This role combines leadership, customer service, and accounting responsibilities, and acts as the highest-ranking staff on-site during night shifts.
Key Responsibilities:
- Supervise and perform the nightly audit process, reconciling all revenue streams (rooms, F&B, outlets).
- Verify and balance daily cash, credit, and billing transactions.
- Review and approve audit reports, and submit daily revenue reports to management.
- Investigate and resolve any audit discrepancies or variances.
- Lead and supervise the night front office team (auditors, receptionists, security as applicable).
- Assist guests with late check-ins, early check-outs, and overnight service needs.
- Monitor hotel occupancy, no-shows, and handle emergency situations or guest issues professionally.
- Prepare and deliver end-of-day reports to finance and management.
- Ensure proper handover to the morning shift with detailed updates and action items.
- Maintain accurate logs and records for all shift activity.
- Oversee the safety and security of the hotel during the night shift.
- Coordinate with security personnel to monitor the premises and report incidents.
- Respond to emergency situations following hotel protocol.
Qualifications & Experience:
- Degree in Hospitality Management, Finance, or Accounting.
- Minimum 3 years of experience in hotel front office or night audit operations.
- Previous supervisory or managerial experience is an advantage.
- Proficient in hotel systems (e.g., Opera, Hotelogix, POS) and basic accounting principles.
- Strong working knowledge of Microsoft Excel and daily reconciliation processes.
- Strong leadership and problem-solving skills
- Attention to detail and accuracy in financial reporting
- Excellent customer service and communication
- Ability to handle high-pressure situations calmly and professionally
- Night shift flexibility and reliability
How to Apply:
Interested candidates for any of the above positions should submit an application letter, a detailed copy of their cv,names and contact information (Email addresses and telephone numbers) of three referees. The candidate must clearly indicate the title of the position applied for (as it appears in the advertisement )on the heading of the email. Application should be submitted to the Human Resources email, hr@ramadaresortdar.com
Go to our Homepage To Get Relevant Information. Only shortlisted candidates will be contacted.
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