Monday, March 11, 2024

Call Center Agent at Exim Bank Tanzania

  AjiraLeo Tanzania       Monday, March 11, 2024
AJIRA LEO
Exim Bank Tanzania
Jobs in Tanzania 2024: New Job Vacancies at Exim Bank Tanzania 2024

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Exim Bank Tanzania Jobs 2024
Call Center Agent
Call Center Agent at Exim Bank Tanzania March 2024
REPORTING TO: Assistant Manager-Customer Service
DEPARTMENT: Customer Service
REGION: DAR ES SALAAM
HOURS OF WORK
8:00 AM-5:00 PM, Monday to Friday.
Additional hours as required by the workload.

GENERAL PURPOSE:
Handling inbound and outbound calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, provide information and tele sales.

MAIN JOB TASKS AND RESPONSIBILITIES:
  • Answer inbound calls as well as assist customers who have specific inquiries.
  • Build customer’s interest in the service and products offered by the bank.
  • Provide personalized customer service of the highest level.
  • Update the existing database with changes and status of each customer/prospective customer.
  • Good verbal and oral communication skills-fast and correct ability to create grammatically correct responses without any spelling errors. 
  • The person should also know what to write while utilizing web communication, be able to quickly recognize signals of disgruntled customer and be able to respond without getting angry.
  • Ability to comprehend, capture as wel as interpret basis customer information.
  • Ability to treat people with respect under all circumstances, instill trust in others besides upholding the value of the Bank.
  • Sound judgmental powers, ability to manage difficult customers situation, to respond promptly to needs of the customers, solicit feedback to improve service, respond to request for services/ assistance.
  • Ability to adopt to change, meet the changing demands of the work environment, any delays, or other unexpected demands.
  • Dependability: to follow instructions as well as take responsibility for their actions and keep commitments
  • Analyze the various part of the problem properly and develop logical solutions.
  • Quality management- look for means of improving as well as promoting quality.
  • Ability to make efficient use of resources.
  • Ability to work well as part ofa team to exhibit objectively and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit aid others to succeed.

KEY COMPETENCIES:
  • Good social skills
  • A sound knowledge of telephone etiquette
  • Verbal and written communication skills
  • Listening skills, problem analysis and problem-solving skills, customer orientation
  • Organizational skills, attention to detail, judgement, adaptability, teamwork, stress tolerance, resilience
  • Persuasive, problem solving, adaptability, tenacious, negotiation skills and high energy level
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EDUCATION AND EXPERIENCE:
  • Diploma or equivalent.
  • A minimum of two years outbound call center experience.
  • Required language proficiency.
  • Knowledge of customer service principles
  • Knowledge of cal center telephony and technology
  • Good data entry and typing skills.
  • Proficient in relevant computer applications and call center systems.
  • Knowledge of sales principles and methods
  • Proven track record in sales.

How to Apply:
To apply, please send your CV along with all academic certificates to hrrecruit@eximbank.co.tz with the subject line: Call Center Agent
(Note: Only shortlisted candidates will be contacted)
Go to our Homepage To Get Relevant Information.
The deadline for submitting the application is 15th March, 2024.
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