Tuesday, September 5, 2023

IT Support Officer at CRDB Bank Plc - Tanzania

  AjiraLeo Tanzania       Tuesday, September 5, 2023
CRDB Bank Plc
Jobs in Tanzania 2023: New Job Opportunities at CRDB Bank Plc, 2023

CRDB Bank Plc Jobs, 2023
CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. The Bank was established in 1996 and was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.

Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.

We are a collection of individuals who believe in excellence. We are always on the look out for fresh talent and we hiring people who have the drive to succeed and the will to implement the discipline required to succeed. We focus on nurturing our team and providing our team with an environment that is conductive to creative thought.

Career Opportunities: IT Support Officer- 1 Year Contract (2554)
Requisition ID
 Job Description
Line Manager - Manager; Service Delivery
Department - ICT
Location - HQ

Job Summary
The Service Desk Analyst will be responsible for managing tickets, calls and emails raised by users regarding ICT service requests, incidents, and queries. The service desk analyst will be the primary contact point for users, so the analyst will login requests and incidents, and then follow up with support teams for resolution within agreed service level targets.
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!

Key responsibilities:
  • Providing 1st level Support for all issues coming to ICT Service Desk via Service Management tool, calls or emails.
  • Providing a single point of contact and end-to-end responsibility to ensure submitted service requests and service incidents have been processed.
  • Providing initial assessment of service requests/incidents to determine which IT resources should be engaged to resolve.
  • Monitoring the status and progress towards resolution of assigned requests/incidents as well as keeping users and ICT Department informed about incident progress.
  • Escalating incidents to support specialist groups within the ICT Department when required.
  • Analyzing for correct prioritization, classification and providing initial level 1 support towards the resolution.
  • Monitoring the status and progress towards resolution of assigned incidents.
  • Escalating incidents as necessary per established ICT managerial escalation matrix.
  • Perform service requests in relational to Access Management tasks (creation of new user IDs, assign access rights to users, resetting users’ passwords, activating user IDs, disabling user IDs, etc) in accordance with relevant Access Management processes and procedures in line with SLA.
Read Also:

Experience, Knowledge and Skills Requirements
  • Bachelor’s Degree in Computer Systems, Technology, or any other equivalent and relevant qualification from an accredited institution.
  • Minimum of 2 years’ experience working in IT environment- Service management.
  • Excellence in interpersonal, communication and team skills.
  • Strong rapport and relationship-building skills.
  • Good level of business awareness and problem-solving.
  • Courtesy and customer-focused attitude.
Deadline 14th September 2023

Thanks for reading IT Support Officer at CRDB Bank Plc - Tanzania

« Prev Post

No comments:

Post a Comment