Wednesday, September 20, 2023

Assistant Director of Front Office at Johari Rotana Hotel Tanzania

  AjiraLeo Tanzania       Wednesday, September 20, 2023
Johari Rotana
Jobs in Tanzania 2023: New Job at Johari Rotana Tanzania, 2023
Johari Rotana Tanzania Jobs 2023
Assistant Director of Front Office
Assistant Director of Front Office at Johari Rotana Hotel Tanzania September, 2023
Johari Rotana Tanzania
Job Description
We are currently looking for dynamic, and self-motivated Food and Beverage professionals who want to move their careers forward.
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As an Assistant Director of Front Office / Assistant Front Office Manager you are responsible for assisting the Director of Front Office / Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service and to ensure that all Guests who visit the Hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to detail and continuous customer focus and your role will include key responsibilities such as:
  • Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
  • Establish and maintain effective Employee relations
  • Assist the Director of Front Office / Front Office Manager in Employee related matters such as appraising and consulting
  • Assist in the preparation of statistical, performance and forecast reports as necessary in order
  • Facilitate annual budget and strategic plan preparation and provide management with marketing information
  • Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
  • Monitor Front Office Employees to ensure Guests receive prompt, cordial attention and personal recognition
  • Control the availability of rooms, rooms types, accuracy of room count and rate categories
  • Routine checks for billing instructions and guest credit for accuracy and compliance with Hotel credit policy
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures
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Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
  • Understanding the Job
  • Taking Responsibility
  • Recognizing Differences
  • Customer Focus
  • Adaptability
  • Teamwork

About This Company
A striking contemporary property with elegant design and outstanding facilities in a prime location in the Central Business District and on the Indian Ocean coast, Johari Rotana promises guests an unforgettable luxury experience during their visit to Dar es Salaam. Part of the landmark MNF Square development, home to major retail brands and high-profile companies and close to the port and Zanzibar Ferry, financial district, commercial areas, beaches and other major attractions, it is a convenient and aspirational accommodation option for business and leisure travellers, as well as families visiting this vibrant city.

Julius Nyerere International Airport is just 30 minutes from the property and the Central Railway is minutes away.

Designed to meet the needs of discerning modern travellers, this five-star hotel features 193 luxurious rooms and suites and 60 serviced apartments with stylish furnishings, smart in-room technology and entertainment, and plenty of space to relax or work during your stay. Whether you are taking a quick trip to Dar es Salaam or planning a longer stay in the city, Johari Rotana offers several room types to suit your requirements.

For a dining experience with a difference, choose from four outstanding venues, from Noble House, serving authentic and irresistible Chinese delicacies and Zafarani all-day dining restaurant, showcasing a vast buffet of Mediterranean, Indian Arabic and Swahili cuisine, to the Kibo Lobby Lounge for coffee and cocktails and the lively Hamilton’s Gastropub where you can socialise, relax and be tempted by classic British and American dishes.

Thanks for reading Assistant Director of Front Office at Johari Rotana Hotel Tanzania

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