Wednesday, June 14, 2023

Specialist Merchant Support at CRDB Bank Plc Tanzania

  AjiraLeo Tanzania       Wednesday, June 14, 2023
CRDB Bank Plc
Jobs in Tanzania 2023: New Job Opportunities at CRDB Bank Plc, 2023

CRDB Bank Plc Jobs, 2023
CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. The Bank was established in 1996 and was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.

Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.

We are a collection of individuals who believe in excellence. We are always on the look out for fresh talent and we hiring people who have the drive to succeed and the will to implement the discipline required to succeed. We focus on nurturing our team and providing our team with an environment that is conductive to creative thought.

Career Opportunities: Specialist Merchant Support (2134)
Requisition ID
 Job Description
Job Reporting To: Manager Merchant Support
Location: CRDB BANK Plc HQ

Job Purpose

The ideal candidate for the position of Specialist Merchant Support should have an IT background and knowledge of Card Acquiring products (specifically E-commerce and POS) and services and should have experience in programming, analysis, and logical experience in support and problem-solving together with report writing skills as well as good communication skills.
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Responsibilities for the Role
  • Configuration of POS and QR codes for approved merchants, loading and dispatching devices to respective branches.
  • Overseeing the E-commerce portfolio and integrated solutions on the technical aspect.
  • Integration and mapping of approved e-commerce merchants
  • To liaise with branch and channel support on Merchant account opening and ensuring availability of sim cards and receipt rolls for merchants.
  • Coordinating Merchant vetting process and verification of Merchant supporting documents to ensure compliance with CRDB, BOT and card schemes operating standards and policy.
  • Provide physical and remote technical support to merchants, RMs and branch champions on all acquiring products.
  • Monitoring system performance, and uptime and updating all stakeholders whenever there are system challenges and following up on their resolution.
  • Monitoring the activeness of configured POS devices, QR codes and e-commerce merchants and share reports.
  • Develop scripts and simple web-based applications that will assist in the generation of reports, proper tracking of acquiring business and devices, and improve the overall merchant support.
  • Coming up with value adds and innovative ideas and solutions, regarding merchant domains that will help RMs to easily sale and retain existing merchants.
  • To identify, profile and report operational risk incidents related to merchant business activities.
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Knowledge, Skills, Qualifications and Experiences Required For The Role
  • Degree in Computer Science, IT, or a similar field
  • A minimum of 2 years of experience in IT support, Merchant support or card-related support
  • Experience in software development.
  • knowledge of card payment technologies (e-commerce, POS and QR)
  • Strong knowledge of programming languages and software development skills.
  • Knowledge of reporting and analytics tools
  • Knowledge of advanced Excel.
  • Great Understanding of merchant business
  • Strong knowledge of card standards (EMV) and Knowledge on PCI DSS
  • Teamwork and Time Management
Deadline: 19th June, 2023.

Thanks for reading Specialist Merchant Support at CRDB Bank Plc Tanzania

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