Monday, June 19, 2023

Reservationist at Expert Consultancy Limited

  AjiraLeo Tanzania       Monday, June 19, 2023
AJIRALEO TANZANIA
EXPERT CONSULTANCY
Jobs in Tanzania 2023: New Jobs Vacancies at EXPERT CONSULTANCY Tanzania 2023

Expert Consultancy Tanzania Jobs
Reservationist
Reservationist at Expert Consultancy Ltd June, 2023
Job Title: Reservationist
Job Category: Tourism and Hospitality
Job Location: Arusha
Salary: 600,000.00 Gross salary
Experience: 1-3 years
Start date: ASAP

Role’s Summary:
The Reservationist will be responsible for handling reservations from enquiry to completion, including all administrative and systems tasks throughout the process, and to the highest quality and professionalism.
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KEY RESULT AREAS/ESSENTIAL FUNCTIONS
Administration
v Ensure all incoming email, reservations messages are dealt with promptly and accurately, and within a 2 hour response time
v Answer all incoming emails on the same day of business
v Answer phones as promptly as possible in a courteous professional manner
v Input all reservations accurately into the required PMS system
v To be fully conversant with all property rates, including contracted, group and recommended selling
v Endeavour to up-sell rooms whenever possible
v To be responsible for the timely upkeep of the archives
v Ensure that all reservations are handled efficiently through effective office operating system
v Ensure that all reservations records are filed accurately and can be retrieved promptly
v To have knowledge of all property internal and external reservation systems eg. Online booking channels
v Ensure that all bookings for each day are checked prior to arrival for accuracy and confirmations.
v Ensure all reservations are tracked correctly for statistical purposes (codes)
v Ensure guest history files are used and utilized correctly
v Ensure all Special Attention Guests (SAG) requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service
v To have complete knowledge of all tents/rooms, suites and property facilities, as well as local area
v Ensure all Special Attention Guests (SAG) requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service
v To have complete knowledge of all tents/rooms, suites and property facilities, as well as local area competitors
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Financial Aspects
v During periods of high occupancy, to ensure that all reservations have the correct confirmations
v To follow up cancellation/non arrival policy in order to gain additional revenue.
v Liaise with the accounts department regarding credit issues and control of poor accounts, and or account problems
v Encourage up-selling in order to maximize rates
v Ensure all bookings have deposits on, as per appropriate T&C’s, after making their reservation. Excluding credit
v Facility reservations

Miscellaneous
v Maintain a professional and positive attitude in all dealings with clients either on the phone, electronically, or in person
v Liaise with the operations team regarding any on-going client requirements.
v Pass onto the sales department any possible leads which could develop into future business
v Identify and pass on to the on-property managers, any potential problems and/or special requests
v Undertake and complete any special projects or related tasks as and when required by the Reservations
v Manager or the Director of Sales and Marketing
Client and Public Relations
v Create and maintain a personal and respectful rapport with agents, direct guests and colleagues
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Health and Safety
v Ensure that all potential and real hazards are reported immediately and rectified
v To be fully conversant with all departmental fire, emergency procedures
v Ensure that all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
v Stimulate and encourage a general awareness of health and safety in relation to all tasks and activities undertaken in the department
v Ensure that the highest standards of personal hygiene and neat appearances are maintained by all members of department

General Duties
v Attend any meetings or training sessions/courses as required
v Assist fellow employees to perform similar or related jobs as and when necessary
v Ensure guest satisfaction by performing such duties as attending to their requests and enquiries courteously and efficiently, and accepting changes or uninterrupted service to guests and patrons
v Clean and maintain the work area, materials, and equivalent, to report defective materials and equipment to superior
v Continuously strive to improve the knowledge of the job
v Undertake any reasonable request made by a member of management

PROFESSIONAL AND INTERPERSONAL DETAILS
Education:

v Diploma or Bachelor Degree in Reservations/ tourism or any related field.
v Proven proficiency in computerized applications to Microsoft Office Software (Word, Excel, Outlook, and PowerPoint) and basic Google Suite.
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Experience and Skills:
v 1-3 years’ experience working in reservations
v An excellent knowledge and understanding of the luxury sector and the calibre of clientele that are targeted
v Have an in depth understanding of reservations
v A passion for the industry, have a positive attitude and the ability to think out of the box.
v Informed decision-making ability imperative
v A sound ability to both strategize and implement actions is key
v Ability to effectively listen, communicate and perform diplomatically with internal and external stakeholders, guests and staff in all situations
v Humble, yet driven with a track record of performance
v Team player who demonstrates the ability to build and develop successful team relationships, and assist where required cross departmentally to ensure the seamless operation and growth of the company
v Ability to work independently as well as within a group
v Have the ability to work through periods of high demand and ready to work afterhours or on weekends
v Must be able to maintain physical stamina to personally lead their area of responsibility
v Assertiveness, patience and good organizational skills
v A meticulous degree of pride in their personal presentation
v Highly motivated, self-disciplined and well organized
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HOW TO APPLY:
Kindly submit a written application and updated resume by 30th June 2023 via e-mail to application@expertconsultancy.co.tz
No phone calls allowed. Please note ONLY shortlisted candidates shall be contacted by Expert Consultancy. It is advised to apply only one position that fits your career.
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