Tuesday, March 7, 2023

Parts Sales Support Representative at Sandvik Mining & Rock Technology Tanzania

  AjiraLeo Tanzania       Tuesday, March 7, 2023
AJIRA LEO
Sandvik Mining & Rock Technology
Jobs in Tanzania 2023: New Job Vacancies at Sandvik Mining & Rock Technology Tanzania, 2023

Sandvik Mining & Rock Technology Tanzania Jobs, 2023
Parts Sales Support Representative-PSSR
locations
Tanzania, Mwanza
time type Full time
job requisition id R0052145
KEY AREAS
GENERAL
  • Know and understand the customers equipment and fleet requirements
  • Develop and pursue My Sandvik opportunities
  • Develop and pursue sales opportunities for Aftermarket products and service
  • Develop customer call plans to maximise customer visits
  • Partner with customers to provide solutions with respect to aftermarket parts, service and consumables
  • Monitor parts usage patterns
  • Maintain an up to date knowledge of the local market and competitor conditions.
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OPERATION ACTIVITIES
  • Sell parts and service in a territory;
  • Assess customers potential for parts and services;
  • Develop and own a sales and service plan for designated accounts or territory i.e. accountable for sales revenue;
  • Assess technical issues with all Sandvik products and prepare / submit quotations for small to medium expenditure for account manager
  • Assist with site communication of bulletins and alerts for all Sandvik’s products;
  • Forecasting and Budgeting;
  • Monitor parts usage patterns and liaise with inventory controllers;
  • Responsible for achieving target DSO for their customers.

EFFECTIVE CUSTOMER RELATIONS
  • Be part of an account team and customer interactions
  • Develop customer relationships that ensure customers to remain loyal to Sandvik’s brand
  • Liaise between customers and Sandvik to ensure all warranty claims are settled in a timely fashion and are fast tracked as much as possible
  • Customer visits and partnering with customers to provide solutions with respect to after-market parts, service and tools and consumables.

KPIs
  • Order intake vs budget/forecast
  • Total Invoice Issued by Nominated Business Types Mix (Actual vs. targe)
  • Total Invoice growth accounts managed
  • Revenue per machine
  • Operations cost as % of revenue
  • Order fill rate
  • Inventory performance
  • Revenue vs budget/forecast
  • Revenue per machine
  • DSO (Debtor Days Outstanding)
  • Customer Survey
  • NPS (Net Promoter Score) – per account

EDUCATION
  • Degree in Business Management/Engineering or equivalent professional experience
Recommended:

EXPERIENCE
  • Experience in earth moving parts environment (5 years)
  • Experience in Sales and Marketing (5 years)
English proficiency
  • Experience in mining applications (Specifically mechanized mining) (5 years)
MODE OF APPLICATION:
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