ICT Officer at Dangote Group Tanzania Limited

The Dangote Group

Jobs in Tanzania 2022: New New Job Opportunities at Dangote Group Tanzania Ltd 2022

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Dangote Group Tanzania Limited Jobs, 2022

ICT Officer
Mtwara, Mtwara Region, Tanzania, United Republic of
Overview
Description
Job Summary
Provide hands-on technical support on all IT related issues to end users at DCP Tanzania.
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Key Duties and Responsibilities

• Provide 1st line support for local and remote end-users, resolving IT related technical issues and providing assistance for Windows OS and related software applications
• Install, deploy and maintain IT equipment including laptops, desktops, phones, mobile devices, peripherals and setup of IT equipment on user’s desks;
• Take on daily queries from internal users answering IT related questions and resolve problems related with IT software and services;
• Track all IT end user related requests within the Internal Service desk ticketing system;
• On-boarding and off-boarding users including identity and access management;
• Responsible to liaise with 3rd party IT vendors to procure , maintain and securely recycle Internal IT equipment;
• Provide basic IT induction training to end users;
• The potential to assist with Internal IT systems administration, including systems monitoring, patch management and backups;
• Perform additional duties and assignments as required in support of internal IT systems.

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Requirements
Key Requirements
Education and Work Experience

• Bachelor’s degree in Information Technology
• Minimum of two (2) years relevant work experience.

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Skills and Competencies

• Good understanding and working knowledge of service support policies, processes and procedures.
• Good knowledge of troubleshooting relevant enterprise applications including SAP.
• Strong knowledge and experience in supporting MS Windows & MS Office Suite.
• Good knowledge of relevant hardware support and installation procedures.
• Good knowledge of IT infrastructure and applications.
• Strong problem solving and analytical abilities.
• Strong interpersonal and communications skills.
• Ability to work effectively under pressure.
• Customer service orientation.

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Benefits

• Personal Health Insurance
• Pay Off Time
• Training and Development

MODE OF APPLICATION:

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