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Thursday, June 16, 2022

New Job Opportunity at KCB Bank Tanzania Limited - Zonal Channels Manager

  AjiraLeo Tanzania       Thursday, June 16, 2022
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AJIRA LEO
KCB Bank Tanzania Limited
Jobs in Tanzania 2022: New Job Vacancies at KCB Bank Tanzania Limited, 2022

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AJIRA MPYA TANZANIA 2022 | NAFASI MPYA ZA KAZI 2022
Zonal Channels Manager
Job Summary:

Drive the channels business in Stone town - Zanzibar by establishing new business portfolio, relationship management and retention of KCB customers on digital channels.
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Job Details
KEY RESPONSIBILITIES:
  • Responsible for retention of existing and recruitment of new customers (30% retention / 70% recruitment).
  • Recruitment of profitable new business and establish, manage, and develop long term, profitable relationships, ensuring the provision of first-class customer service and maximizing business opportunities to achieve key objectives and goals.
  • Channel Support Manager will take on the role and responsibilities of a Team Leader as well as carrying out normal DFS Activities and targets.
  • Identification of business opportunities and introduction of leads to the business team.
  • Manage daily attendance levels within the team in compliance with relevant HR policies, including management and approval of leave within the team.
  • Act as an enabler to digital financial services team, branch staff especially Relationship officers under supervision by providing them with tools and information to optimize sales.
  • Monitor sales performance on a daily, weekly, and monthly basis and provide results to Head of digital financial services.
  • Acts as an escalation point for queries that could not be resolved by the team.
  • Support handling of customer feedback and follow up to closure all disputes arising from DFS products.
  • Any other activity assigned by the line manager
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DAILY RESPONSIBILITIES:
Staff Management 5%

  • Team Leader: Lead, motivate and develop an itinerant team, working a cross-country region, selling the full range of digital financial services, to achieve income generation and business objectives and goals
  • Performance Management responsibilities for direct reports

New Business Development 45%.

  • Recruit new business within the allocated market at a profitable level
  • Proactively create and develop business relationships with companies
  • Build close working relationships with Branch staff, SME and Corporate team to create business opportunities
  • Identification of cross sale opportunities and introduction of leads to SME.
  • Implement activities to deliver value added products and services, generating increased income and revenue from existing accounts
  • Fully understand the workings of DFS products and the pricing and risk strategy.
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Customer contact (35%)

  • Customers to be visited on daily basis and a call report to be sent to Head of DFS in weekly basis.
  • Customer contact involves discussions and negotiations with customers on commercial and operational issues
  • The role holder is responsible for managing and responding to customer requirements
  • Establish, build, and maintain ongoing relationships with customers to develop and protect business income
  • Negotiate pricing and contracts with customers at senior management or director level.
  • Develop a deep understanding of the needs and requirements of customers’ businesses
  • Make sound commercial judgments to retain and fully develop customer base
  • Provide evidence of customer demand to influence new products / enhancements / solutions

Planning and research (5%)
  1. Responsible for developing a personal sales plan to achieve targeted objectives and goals
  2. Personal time management of day-to-day activities to maximize return on resources
  3. Keeping fully updated on customer activities as reported in the media and via internal Group sources
  4. Maintain and understand the business environment in which the customer operates Constantly update knowledge on all products and services offered by KCB.
Read Also:
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2022 (1,475 POSTS)

MINIMUM POSITION QUALIFICATION AND REQUIREMENTS:
  • Bachelor in Banking/Finance or equivalent
  • Professional Qualification Merchant Acquiring and card background
  • Master’s Degree in Business Administration is an Added Advantage
  • A minimum of 3 years’ experience
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How to Apply:
Please visit our Recruitment Portal through the link below and submit your application.
Deadline: 2022-06-29 00:00:00 Reference Number: IRC12890
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