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Wednesday, June 15, 2022

5 New Job Opportunities at VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) - Various Posts

  AjiraLeo Tanzania       Wednesday, June 15, 2022
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Jobs in Tanzania 2022: New Job Vacancies at VisionFund International (VFI) 2022

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VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) Jobs 2022
Overview
VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of TZs. 17 billion and 30,000 customer base, more that 5,000 of them being small holder farmers.
VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;

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VISION FUND TANZANIA MICROFINANCE BANK LTD
VACANCIES

VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book ofTZs. I 7 billion and 30,000 customer base, more that 5,000 of them being small holder farmers. VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant position detailed here below;

Customer Service Officer
Position:
Customer Service Officer
Work Reference No. 013/22
Reporting to: Business Centre Manager
Responsibility:
Provides support to Business Centre Manager in day to day activities related to data entry inVFT MFB system
Provide satisfactory customer service toVFT internal and external customers

Main tasks
  • Attends customer inquiries
  • Promotes/markets Savings. .
  • Directs customers to respective officer or right channel
  • Monitors/attends customers’ATM usage.
  • Register and solve customers’ compliances.
  • Pass right information to customers
  • Issues marketing tools such as fliers to customers
  • Ensure accurate data entry.
  • Acknowledges bank correspondence.
  • Sends disbursement sheet to Central Processing Center I I Post and receive the Business Centre Parcels..
  • Does photo copy and printings.
  • Keeps the Business Center stationeries.
  • Keeps under safe custody all clients loan collaterals, files, documents and other valuable item
  • Opens savings accounts
  • Petty cash reimbursement/disbursement as per policy
  • Effect cash and cheque payment s as per authorized, approved or request voucher
  • Ensure payment of services delivery agents/partners e.g. bills, contractors, labour wages if any
  • Purchases of office items e.g. water, sugar, utensils e.t.c
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Education & Experience:
  • Bachelor Degree in Accounting,
  • Must have a clear understanding of data entry and technology.
  • Very good knowledge and comfort dealing with financial information..
  • Very good analytical & reporting skills.
  • Proficient in Microsoft office application
  • Be a good leader.
  • Very good communication and marketing skills (both written and verbal).

Call Centre Officer

Work reference no. 011/22
Position: Call Centre Officer
Reporting to: Operations Manager
Responsibility

Call Center Officer is required to ensure maximum customer satisfaction by receiving customer calls and handling customer enquiries on time.

Main Tasks
  • To initiate reconciliation process by calling customers from customer suspense account for the customers paid via Mobile operators..
  • To record customer inquiries & complains from outgoing calls and respond accordingly or assign responsible parties and follow-up response
  • To collect exit customer feedback and customer satisfaction survey especially for drop-out customers with good repayment history.
  • To conduct Disbursement tests before loan and/or after loan disbursement on sampling basis especially for loans above branch level.
  • To report suspicious/alarming call findings to supervisor/Head of department.
  • To conduct Delinquency test from CRM portal to establish if true and produce complied report to responsible parties and Management.
  • To prepare weekly/monthly consolidated Customer feedback from outgoing calls, disbursement and delinquency test report for SMT.
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Education/Experience
  • Bachelor Degree in Customer Relations, Business Administration, Human Resources or any related field.
  • Must have a clear understanding of microfinance bank activities
  • Very good knowledge and comfort dealing customers from diverse societies..
  • Very good analytical & reporting skills.
  • Proficient with Microsoft applications
  • At least I (one) year experience in Call Centre operations.

Loan Officer
Work reference no
. 010/22
Position: Loan Officer
Reporting to: Branch/Business Centre Manager
Responsibility
To build and maintain a high quality loan portfolio which involves identifying clients, implementing and managing a credit program within a designated operation area of VFT-MFB and in accordance to the set policy and procedures.

Main Tasks
  • Does client recruitment and orientation to VFT-MFB loan products and services.
  • Process loan applications and do follow up on loan repayments.
  • Provide quality and good customer service to clients this include business counselling.

Education/Experience

  • Bachelor Degree in Marketing, Accounting, Business administration and Community Development.
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Special / Personal Abilities
  • Excellent character and unquestionable integrity
  • Ability to do exact and detailed analysis for all loan applications.
  • Good negotiation skills and highly determined to accomplish tasks.
  • Good Oral and written communication skills.
  • Must be a self-starter, highly motivated, organized, and detail-oriented.
  • Model and demonstrates effective Christian leadership
  • Motor cycle driving license

Personal Assistant
Work reference no.
012/22
Position: Personal Assistant
Reporting to: Chief Executive Officer
Responsibility
Provide full administrative and secretarial support to the CEO and ensure smooth management of day to day affairs, and most effective use of his/ her time. Handle sensitive and complex issues in a professional and objective manner and take initiatives as appropriate in CEO’s absence.

Main Tasks
  • To manage CEO’s electronic diary and manage his calendar appointments accordingly
  • To manage CEO’s travel arrangements for Business and personal activities.
  • Ensure all incoming correspondences are dealt with by the CEO or other staff as appropriate.
  • Maintain records of CEO’s contact, data management and filling
  • Screen calls, inquiries and requests, and deal with them when appropriate.
  • Organize meetings and ensure the CEO is well prepared for those meetings, prepare meeting agendas, pre-meeting briefings, meeting papers and minutes preparation.
  • Produce documents, briefing papers, reports, presentations for the CEO and proof read all incoming & outgoing documents.
  • Prepare CEO’s travel expenditure sheet and Per Diem retirements.
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Education/Experience
  • Bachelor Degree in Customer relation, Business administration or any related field.
  • Exceptional interpersonal and communication skills, Very good knowledge and comfort dealing visitors from diverse societies
  • Very good analytical & reporting skills
  • Ability to deal with sensitive information with discretion and maintain confidentiality
  • Proficient with Microsoft applications
  • At least I (one) year experience in the position

Business Centre Manager
Work reference no
. 009/22
Position: Business Centre Manager
Reporting to: Regional Manager
Responsibility:
To develop business plan and annual work plan of the Business Centre and ensure an efficient performance of the Business Centre to achieve the set targets.To market VFT-MFB products and services & conduct market survey within the prescribed areas of operation.

Main tasks
  • To ensure efficient performance of the Business Centre
  • Ensures that the Business Centre meets or exceeds the targets as agreed upon the business plan.
  • Chairs Business Centre Credit Committee and participates in evaluating, approving or rejecting loans according to policies.
  • Implements policies, procedures and internal controls at the Business Centre.
  • Oversees implementations of internal controls, audit issues and compliance at the Business Centre.
  • Mentoring and coaching of staff and maintains a harmonious working relationship among the staff.
  • Monitors staff performance and coordinates with P&C on performance management.
  • Develop & maintains good working relations with staff, customer relationship and ensure customer satisfaction.
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Education/Experience
  • Bachelor Degree in Economics, Marketing, Accounting and Business Administration.
  • Very good knowledge of oral & written English.
  • Very good analytical & reporting skills.
  • Proficient with Microsoft applications
  • 3 years’ experience Banking or Microfinance operations.

Mode of Application:
Interested and suitably qualified individuals should forward their application letter, attaching copies of their academic and professional certificates; detailed CV’s with three referees to; vftHRstaff@vftz.co.tz

The position should be the subject of the email application.
OR; through the postal address below:
The Chief Executive Officer,
VisionFund Tanzania Microfinance Bank Limited,
P.O. Box I 546,
Arusha TANZANIA
The application should reach the undersigned not later than 26th June, 2022.

N.B. Only short-listed candidates will be contacted
Disclaimer
VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not engaged any consultant/ agent to conduct recruitment on its behalf.
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