New Job Vacancy at CRDB Bank Plc, Zonal ICT Specialist- Eastern Zone

CRDB Bank Plc

Jobs in Tanzania 2022: New Job Opportunities at CRDB Bank Plc, 2022

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AJIRA MPYA CRDB 2022 | NAFASI ZA KAZI CRDB 2022

Background

CRDB Bank Plc is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. The Bank was established in 1996 and was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.

Over the years, CRDB Bank has grown to become the most innovative and preferred financial services partner in the region. Supported by a robust portfolio and uniquely tailored products, CRDB Bank remains the most responsive bank in the region.

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CRDB JOB OPPORTUNITIES MARCH 2022
We are a collection of individuals who believe in excellence. We are always on the look out for fresh talent and we hiring people who have the drive to succeed and the will to implement the discipline required to succeed. We focus on nurturing our team and providing our team with an environment that is conductive to creative thought.

Career Opportunities: Zonal ICT Specialist- Eastern Zone (1142)
Requisition ID 1142 - Posted 05/05/2022
 Job Description
Reporting line- Manager, Card System
Job Summary
Provide effective technical support for Eastern zone office and branches for all ICT working tools such as computers, printers, scanners, office machines and End-User working tools. Responsible to provide the best level of support to ensure efficient and smooth day-by-day operations of all machines and systems used by the Bank.
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Key responsibilities:

• Ensure all branches’ ICT working tools and office machines, POS & ATMs are up and running 24/7 and report all incidences patterning to Manager ICT Working Tools & Office Machines.
• Handling of new outlets (Branches) or (Office /Branch) re-allocations by providing full support and ensuring all working tools are functioning efficiently.
• Upgrade ICT working tools, OS-level –windows upgrade and hardware-level such as Memory /HDD upgrade where necessary to increase the performance of computers.
• Supervision and inspections of PCS/Printers/POS & ATMs during delivery, inspections, installation and commissioning.
• Ensure all PCS/ Printers/ POS & ATMs are working as per capacity and expected hardware requirements (configurations, Maintenance and repair).
• Provide desktop support and general configuration/installation of all authorized application software e.g. MS Office 2007/2016, Ms Projects, IBM Note, antivirus Esset 7, Savvy, Sybrin, FBE, Manage Engine, Perpay, iForms, CSM link and other bank applications.
• Connect all computers to the domain and make sure each user are login to computers using his/her own ID and enforce group policy on all pc to remove all local administrative IDs and disable USB access to all computers.
• Make sure all computers get updates and are running with current windows security updates, Esset Antivirus updates and all updated software authorized by the bank.
• To provide at branch level, network support and general configuration on all ICT working tools such as PCs/ Laptops, scanners Printers.
• Connect all computers to the domain and make sure each user are login to computers using his/her own ID.
• Providing high-level end User support via e-mails, VOIP, attending them remotely by using Manage Engine or attending physically or escalating to Line Manager where needed.
• Perform routine service maintenance service on all ICT working tools especially computers, cashier printers and scanners, two times a year.
• Take, maintain and update the inventory of all ICT working tools during routine service maintenance and manage hardware retirements in an agreeable manner.
• Supervise service maintenance on all other office machines such as Note counting machines done by vendors.
• Provide network support on the end-user computer as per instructions of LAN /WAN Manager, on network port access e.g. port activation or Cisco switch replacement in case of any faults.
• Support ATM, by troubleshooting and installing OS and applications software and ATM switch configurations (BWAC).
• Ensure all ATMs are working with updated software and security modules e.g. Antivirus and Patches.
• Provide general training to branch staff on how to use ICT working tools and office machines.

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Experience, Knowledge and Skills Requirements

• Bachelor’s Degree in Computer Systems, Technology, or any other equivalent and relevant qualification from an accredited institution.
• 2 years of general ICT Systems support experience in the Banking environment and a minimum of 2 years experience in Office Machines and End-user working tools support.
• Technical knowledge of Power systems, Office Machines and End-user working tools.
• Microsoft Certifications/ Network certifications will be added advantage.
• Service Level Agreement(SLA) and vendor management skills.
• Experience in working in a deadline-oriented incident management environment managing multiple issues simultaneously.
• Experience and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere.

MODE OF APPLICATION

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