2 New Job Vacancies at NMB Bank Plc, 2022 - Various Posts

NMB Bank Plc

Jobs in Tanzania 2022: Job Vacancies at NMB Bank Plc 2022

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AJIRA MPYA TANZANIA 2022 | NAFASI MPYA ZA KAZI 2022

Senior Usage and Retention manager Digital sales (1 Position(s))
Job Purpose:
Create NMB Digital customer base management strategy for NMB bank and delivery thereof through various customer value management (CVM) activities and initiatives; Analyse customer behaviour and create, execute, and monitor direct marketing campaigns that will maximise the customer's lifetime value through increasing their engagement and growing their revenues/margins.
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To manage;
(a) Campaign configuration, execution, and monitoring
(b) Ensure CVM campaigns drive the base management KPIs (Incremental revenue, Engagement (Cross sell/Up sell), Inactivity management
(c) Create Campaign Business Case and ensure Return on Investment on the campaigns

Main Responsibilities:

• Analyse customer data for insights to Implement and execute a customer value management strategy to maximise customer lifetime value and the contribution of the customer base to overall services revenue.
• Lead the business transformation to embed CVM and data driven decision-making principles and culture across the organization.
• Support the implementation of all CVM campaigns e.g. upsell NMB customers to transact more, cross-sell NMB into the other services, inactivity and churn management campaigns, real time contextual trigger campaigns.
• Customer insight analysis
• End to campaign management in terms of operations & execution
• Collaborate with product owners and other stakeholders for gathering requirements and translating them into campaigns after doing a feasibility check and preparation of business requirement specification (BRS)
• Campaign configuration, User Acceptance Testing (UAT), business rules validation, prioritization, launch post launch monitoring
• Collaborate closely with internal and external(vendors) support teams to ensure campaigns are running as expected as well as facilitating fixing any technical issues affecting ongoing campaigns within agreed SLAs
• Support the availability of data for reporting of CVM campaigns and initiatives performance
• Create/maintain all campaign related documentation
• Maintain processes, templates, and other documents that support best practices
• Regular review of campaign platform, capabilities, integrations, and channels with technical/business streams to give recommendation on future enhancements and improvements to support business needs
• Implement and manage a holistic blueprint for campaign management & fulfilment by scoping out the datamart layer all the way to the fulfilment layer.
• Integrate output through campaign management, charging and fulfilment platforms, by translating CVM objectives to IT / Technical teams

Attributes:

• In-depth knowledge of Bank alternative Channels Business, understanding of banked and unbanked customer base, market segments, pricing, products & services, knowledge of government policies relating to banking, BOT regulations, -bank policies & procedures.
• Data Analytics/ Data Warehouse (DWH) mandatory
• SAP BI, Python, R, SQL., Microsoft Excel
• - Python/R programming language will be of an added advantage
• A proven self-starter with ability to work under high pressure environment and problem-solving skills.
• A result driven team player, personality with a willingness and ability to work in a dynamic working environment.
• Data analysis skills.
• Project management Skills.
• Strong character in communication, presentations, and negotiation skills.

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Qualifications and Experience:

• University Degree in Business or related field
• MBA or any Masters' degree in Business related field is an added advantage.
• 5 years working experience in similar environment
• Telecom Usage & Retention experience is Mandatory

Experience :
5.0 Year(s)
Job opening date : 21-Feb-2022
Job closing date : 07-Mar-2022

Cluster Manager (1 Position(s))
Job Location : Dar Es Salaam Zone, Zanzibar
Job Purpose:
Responsible for business growth, people management and enhancing bank's visibility to all stakeholders within the cluster
To work closely with Dar es Salaam Zone office administratively in terms of facilities, ICT, HR, and Risk & Compliance to ensure business development and continuity
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Main Responsibilities:

• Align branches business strategy with corporate business strategy and ensure its execution
• To oversee branches operations and service delivery to customers within the cluster
• Promote performance culture among staff in the cluster by ensuring compliance on performance management process as per calendar
• Manage the relationship with various internal and external stakeholders including government
• Identify and groom talents to support succession planning across within and cross the cluster
• Source new business opportunities, setting up new outlets (where feasible) and promote digital banking
• Promote digital sales and banking
• Review financial reports from branches at cluster level and ensure they meet reporting requirements
• Champion operational risk awareness to all staff across the cluster as a first line of control to mitigate risks and frauds

Attributes:

• High Business Acumen
• Sound knowledge on sales and marketing
• Relationship Management
• Good knowledge of Branch operations
• Understanding of the bank products and operating procedures
• Good knowledge on banking dynamics
• Leadership skills
• High interpersonal and networking skills.
• Good analytical and report writing skills
• Credit operation skills.
• Good communication skills
• Computer literate in standard computer operations

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Qualifications and Experience:

• Bachelor's degree in business related field
• MBA is an added advantage
• At least 5 years of work experience in branch operations in a reputable financial services institution where 3 should be at a leadership level.

Experience : 5.0 Year(s)
Job opening date : 18-Feb-2022
Job closing date : 04-Mar-2022

CLICK HERE TO APPLY!