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Thursday, March 5, 2020

Personal Banker at National Bank of Commerce (NBC), March 2020

  AjiraLeo Tanzania       Thursday, March 5, 2020
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AJIRA LEO
National Bank of Commerce (NBC)
Jobs in Tanzania 2020: New Jobs Vacancies at National Bank of Commerce (NBC) 2020
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020
Position: Personal Banker
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Description​
Accountability: Achievement of Contracted Sales Target
  • Be accountable for end to end sales fulfillment
  • Selectively acquire potentially profitable customers by converting qualified leads into a sale.
  • Address customer needs by providing appropriate banking advice and guidance
  • Extend customer relationships to relevant parties to address customer needs (for eg. Financial solution's, migrating
  • customer to new segment, referring customer to internet/telephone banking, increase credit facility, servicing etc)
  • Achieve contracted sales targets according to sub-segment objectives
  • Act as a single point of reference to appropriately channel the customer
  • Selectively acquire potentially profitable customers by converting qualified leads into a sale.
  • Proactively retain, cross-sell and expand utilization of products and services by converting qualified leads into sales

Accountability: Effective Team Membership and Self-development
  • Ensure punctuality and availability to clients at all times.
  • Create an environment enabling tellers to satisfy clients’ needs.
  • Promote the use of electronic medium (ATMs, Internet Banking).
  • Identify cross-selling opportunities + leads and refer to sales consultants.
  • Ensure all tellers have sufficient cash and stationary at all times.
  • Ensure timely authorization of teller transactions.
  • Manage and control effective ATM replenishment and balancing.
  • Maintain a neat and tidy workstation-practice, a clear desk policy.
  • Portray a professional image.     
Accountability: People Management
  • Supervise a team of teller to ensure effective daily operations
  • Coach and mentor team members on a daily basis on how to improve their own productivity and use of the bank’s processes and systems 
  • Establish and maintain a succession plan for the team     
  • Monitor overtime and ensure that it is kept to a minimum. Report excessive overtime to the Human Resources Business Partner and create plans to address the issues           

Accountability: Customer Satisfaction
  • Ensure customer satisfaction by delivering exceptional customer service by adhering to the Service Standards
  • Accurately determine Customer needs through interaction with the client
  • Log all complaints and complements on Customer Care Process (CCP) system as per policy and procedure
Accountability: Operational efficiency and Compliance
  • Ensure compliance to NBC's  policies and procedures
  • Sign off and adhere to the applicable sales and service standards
Accountability: Managing career and personal development
  • Manage own career and personal development by ensuring product increase knowledge
Bachelor's Degree - Business, Commerce and Management Studies, Commercial mindset - Junior (Meets some of the requirements and would need further development), Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)
Recommended:

MODE OF APPLICATION: APPLY ONLINE
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