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| World Vision International |
Jobs in Tanzania 2020: New Jobs Vacancies at World Vision International 2020
AJIRA TANZANIA 2020 / NAFASI ZA KAZI 2020
Position: Community Help Desk
Job ID: 15683-12N01018
Location: Kigoma
Location: Kigoma
Fixed term, Full-time
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RESPONSIBILITIES
- Receiving, recording/documenting and responding to all complaints channeled via help desk
- Engage into daily pre-address speech
- Make a link between beneficiaries and Distribution staff.
- Record all complaints and feedback received related to World Vision programs, commitments or conduct, this can include Food, GBV, security, Peace building & Child protection related issues.
- Ensuring that, all complaints and feedback that are not food aid or cash aid are referred to the relevant sectors/organisation.
- Provide a receipt for all complaints and feedback received.
- Confirm beneficiary selection criteria and other program information provided by World Vision.
- Pass non-sensitive feedback and complaints about World Vision’s activities to the WV authority.
- Provide counselling to eligible beneficiaries
- Provide information on other programs being executed by other organizations and services that exist in the area.
- Supervising all CRM Committee members ie. Help Desk Committee members
- Ensuring help desk operates not only during distribution but also during pre and posts distribution.
- Ensuring that notes boards is at place and information are updated and posted timely
- Take part on training of committee members (FAC and CHD) and other stakeholders.
- Participate into assessment exercise such as Beneficiaries service satisfaction and Post Distribution monitoring (PDM).
Recommended:
Accountability
- Ensuring timely response of Complaints
- Writing referrals: Channeling food un-related complaints to other agencies
- With collaboration with AME personnel periodically identify how community would like/prefer to complain.
- Ensuring and maintaining confidentiality of all complaints received as well feedback issued to beneficiaries.
- Ensuring availability of help desk banners during operation/distribution.
- Treating beneficiaries and agency staff with fairness, transparency and respectful manner at all times when working at the Help Desk.
- Engaging the community in an appropriate and respectful manner, never raising false expectations.
- Observing Humanitarian code of conduct (i.e Do no Harm) and operating procedures.
Recommended:
Reporting and Documentation
Preparing and submits weekly or monthly Progress reports.
Recording data into paper based format and filling data into complaints tracking excel sheets daily during.
OTHERS
Attend inter-agency help desks as assigned by his/her supervisor.
Representing organisation into camp level meetings.
To perform any other related duties as assigned by his/her designee.
Qualifications: Education/Knowledge/Technical Skills and Experience
Minimum Qualification: Bachelor Degree in Social Science/Works, Community Development or related field from recognized Institute.
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Technical skills and abilities:
Good in communication skills.
Computer skills and statistical package.
Skills in report writing
Skills in community mobilization and facilitation
Deadline: 08-Feb-20
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